Frequently Ask Questions

How long will it take for my order to ship?

We strive to get all orders shipped that are received by 1:00 PM each day. All orders are shipped within 2 business days.

Is my package shipped discreetly?

All of our orders are shipped 100% discreetly in a non-descriptive box or white envelope.

What if my order is damaged during shipping?

If your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost. 

How much time do I have to report a damaged package?

Customers must file a claim for damages or missing contents immediately or within 72 hours of arrival.

What if my package is returned to Kiss N Giggles?

For refused orders or orders returned due to the wrong address, the customer will be responsible for a 20% restocking fee and all shipping costs on all refused orders.

Does a restocking fees apply, if the buyer refuses the package or returned it due to an undeliverable address? 

Yes, We reserve the right to charge a return shipping and handling when a return is due to the Buyer refusing delivery or wrong shipping address, or an undeliverable address provided

Does a restocking fee apply if, a buyer returns an item, but it arrives at the seller damaged, defective, or materially different than what was originally shipped by the seller?

Yes, a minimum of 50%

What if I receive a defective item?

Products with manufacturing defects must be reported within 14 days of receipt. Contact your Kiss N Giggles representative regarding replacement and return. All returns require a return authorization number or RMA.

How to clean a sex toy?

For nonporous silicone sex toys use mild soap and warm water or a damp, soapy washcloth to remove any body liquids. “If there are removable parts, be sure to wash those separately. Another alternative is to get a Sex Toy Cleaner.

How to store sex toys?

First of all, make sure sexy toys are clean and dry. Silk or satin storage bags are ideal for storing your sex toys. Here is a link for a Sex Toy Bag